Zero Tolerance Policy

The Practice fully supports the NHS policy on zero tolerance.

Anyone who verbally or physically abuses staff in any way will be removed from the practice list.

This includes:

  • Use of foul language
  • Finger-pointing
  • Banging on reception desks
  • Shouting/raised voices
  • Any behaviour which makes staff feel intimidated and/or uncomfortable

Any comments we see on social media sites, for example, Facebook and Twitter will be seen as a breach of our Zero Tolerance policy and you may be removed from the Practice list.

In extreme cases, we will involve the Police.