The Practice fully supports the NHS policy on zero tolerance.
Anyone who verbally or physically abuses staff in any way will be removed from the practice list.
This includes:
- Use of foul language
- Finger-pointing
- Banging on reception desks
- Shouting/raised voices
- Any behaviour which makes staff feel intimidated and/or uncomfortable
Any comments we see on social media sites, for example, Facebook and Twitter will be seen as a breach of our Zero Tolerance policy and you may be removed from the Practice list.
In extreme cases, we will involve the Police.