Access to Patient Information
The practice is registered with the Data Protection Agency.
All members of the practice team, both clinical and administrative are bound by the practice Confidentiality Policy.
It is a serious disciplinary offence to breach this policy, which could result in dismissal.
Access to your records by all members of the team – including attached staff and administrative staff – is on a ‘need to know’ basis.
If you feel strongly that sensitive information should not be shared with the practice team please discuss this during your consultation with doctor.
Access to your records by outside agencies
Other clinicians – e.g. hospital consultants – access is with your consent for the purpose of referral etc.
Insurance companies, banks, employers – access only with your written consent.
As a training practice we are routinely inspected for the quality of care and training we provide, the persons understanding this work are bound by the same stringent Confidentiality Policy as any other member of the team.
Summary Care Record
You can choose to opt-out and withhold your clinical information from your Summary Care Record on the NHS spine. If you wish to do so please ask reception for the appropriate form to complete.
Access to Records
All patients have the right to access to their medical records (subject to certain limitations).
We are committed to ensuring your records remain confidential, therefore, no information will be discussed without a patients written authority unless we are legally obliged to do so.
Confidential information from your medical records can be used by the NHS to improve the services offered so we can provide the best possible care for everyone.
This information along with your postcode and NHS number but not your name, are sent to a secure system where it can be linked with other health information.
This allows those planning NHS services or carrying out medical research to use information from different parts of the NHS in a way which does not identify you.
YOU HAVE A CHOICE. If you are happy for your information to be used in this way you do not have to do anything.
If you have any concerns or wish to prevent this from happening, please speak to the Practice Manager or ask at reception for a copy of the leaflet “How information about you helps us to provide better care”.
More information can be found here www.nhs.uk/caredata
Teenage Confidentiality Policy
Zero Tolerance Policy
The Practice fully supports the NHS policy on zero tolerance.
Anyone who verbally or physically abuses staff in any way will be removed from the practice list.
- Use of foul language
- Banging on reception desks
- Shouting/raised voices
- Any behaviour which makes staff feel intimidated and/or uncomfortable
Any comments we see on social media sites, for example, Facebook and Twitter will be seen as a breach of our Zero Tolerance policy and you may be removed from the Practice list.
In extreme cases, we will involve the Police.